Aug
31
Telesales Tips
Filed Under Staff Training
Telesales is a very difficult skill to do well. Here are a few brief suggestions to help sales staff to improve their telesales skills.
Use the same words that you would use if you were talking to a friend. There is no need to start using different words just because you are on a phone to someone you have met in real life.
Listen to how the person at the other end of the phone line is talking and acting and try and reflect this in you own speech and attitude - it will help them to feel more comfortable with you.
Do not be too enthusiastic at the beginning of the phone call. If the person you are talking to becomes enthusiastic then you can start to increase your enthusiasm levels, but if they are not enthusiastic, then your enthusiasm will put them off even more.
Do not worry if you make mistakes or stammer when talking on the phone - it happens when you are talking on the phone, and there is no shame in it, it will help you to seem more approachable and likable as a person, which will help you to build rapport and ultimately get the sale.
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