SALES COURSES
| Course: | Telephone Sales Master Class | |||
| Duration: | 2 Days - Max. 10 delegates | |||
| Facilitators: | - | |||
| Role-play Actors: | 1 actor on second day |
This two day course, shaped around the realities within your business, will bring out the best in your telesales team by enabling the more experienced members to hone their skills and close even more more sales.
Benefits to you
- Questioning and Listening skills
- Establishing effective customer communication through rapport building techniques
- Winning business from enquiries
- Building the case for your product
- Handling difficult and aggressive customers and resolving problems successfully
- Handling objections and securing business
Content to include
- Successful preparation
- Understanding the buyer
- Overcoming resistance
- Dealing with the gate keepers (receptionists P.A.’s etc)
- Questioning/listening skills
- Persuasive benefit selling!
- Selling the benefits of series and campaigns
- Adapting to personality styles
- Role plays