Benefits to you
- Identify your personal style and working with your style
- Developing an understanding of what motivates you and the impact that has on others
- Increasing you self-confidence in your ability to achieve
- Developing better business and personal relationships
- Managing, motivating and leading your team more effectively with improved interpersonal skills
Who should attend?
If you wish to improve your interpersonal skills, maximise your potential and get more from the people you work with internally and externally you should attend this course.
Content to include
- “How effective a communicator are you?” (Self Assessment)
- Building Positive Relationships
- Setting & Communicating Management Goals
- Handling Difficult Situations:
- Neutralising Mean Manipulators
- Avoiding Negative Dampeners
- Giving/Receiving Praise
- Giving/Receiving Feedback
- Giving/Receiving Criticism
- Assertive Communication
- Communicating upwards, downwards and sideways
- (Management-Team Leaders-Shop floor)
- Micro-management communicating
- Succession Planning – establishing strengths, weaknesses and ‘capability’
- Communicating areas for improvement:
- The BOFF Model
- Networking
- Team Building
- Rapport Building
- Leadership
- Influencing Skills
- Body Language
- Questioning & Listening Skills
- ECT Model
- GROW Model
- Focused vs. Internal Listening
- Mulligan’s Triangle
- Johari’s Window
- Spelling
- Grammar
- Tone
- Style
- Meetings
- Active vs. Passive Language
- Para linguistics (Emotive & Literal)
- Plain Language
- Creating/Sending a message
- Putting Personality into Writing
- Creative Communication
- Conversational and Colloquial
- Language Layers: Formal to Slang, Assertiveness, DWDP
- Beginnings, Middles & Endings
- Positive Language
- Brevity
- Logical progressions
- Persuasion
- Verbosity
- Using silence
- Tautology
- Making Impact
- Projection
- Breath Control
- Projection
- Enunciation
- Modulation
- Pitch, Pace, Pause
- Email
- Fax
- Letter
- Report
- Presentation
- Mobile
- F2F
- Focused Listening
- Questioning Technique (O/C/L/R/Com/H…)
- Summarising
- Clarification
- Championing
- Challenging
