| Course: | Emotional Intelligence | |||
| Duration: | 2 Days - Max. 12 delegates | |||
| Facilitators: | - | |||
| Role-play Actors: | - |
In today’s competitive environment, high levels of collaboration, teamwork and direct communication are extremely important. Emotional intelligence can make a positive difference to the quality of decision-making, leadership, customer loyalty, creativity and innovation. The key to competitive advantage in the knowledge – driven economy is behaving in a more emotionally intelligent way. Then you can harness the potential of your greatest asset, people. This course will go a long way to helping your managers become more emotionally intelligent.
Benefits to you
- Understanding the key elements of emotional intelligence
- Understanding the role of emotions in motivating us and goal achievement
- Learning the social skills of influence, communication and conflict management
- Being able to stay in control when emotions are running high
Who should attend?
Anyone who wishes to develop skills in handling emotional aspects of interpersonal relationships and motivation.
Content to include
- The Hard Case for Soft Skills
- What is Emotional Intelligence
- E Q self test
- E Q Competencies and Benefits
- Emotions and Complex Decision Making
- Increasing Sensitivity to Verbal and Non Verbal Signals
- Empathic Inquiry
- Effective Communication
- Giving and Receiving Feedback
- Assertiveness
- Developing Trust & Business Relationships
- Surviving Office Politics
- Handling Conflict
- Anger Control