One of the most important things that managers should be doing is monitoring the performance of all their staff, and providing them with help and training as required. Managers who are close to their staff will know their strengths and weaknesses, and should know what areas need to be improved on. This means that they can be an important source of advice when it comes to creating training plans for teams and departments.

The people responsible for organising training sessions at a company should consult with managers to find out where they perceive their teams knowledge gaps and flaws are. This can help to improve training plans, and obviously has great benefit to the company as it will improve the quality of staff. However, it is important to note that the managers may not pick up on or mention all gaps and issues in their team- it depends on both the honesty of the manager and how observant and close they are to their team.

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