Something that most managers fear is an unexpected reaction.  When these unexpected reactions can be anything from someone crying in an interview to becoming angry during an appraisal, the question has to be asked - how can these sort of scenarios be trained for and if possible avoided?

A series of realistic role plays (ideally with actors, but without is fine too) will help people managers to learn how to deal with these scenarios.  Every company has its horror stories of interviews and appraisals that went bad, and it is important to draw on these experiences and case studies to tailor the training as much as possible.

When providing managers with training for these sorts of incidents, it is important that several areas are covered and that the training is targeted towards these areas:

• Understanding why people can become difficult and how it affects those around them.
• How to negotiate and mediate.
• Learning how to become a skilled communicator.
• See how manager behaviour can influence and affect staff.
• Develop measures to deal with difficult situations, conflict, and difficult people.
• How to handle disciplinary action with confidence.

While this may seem like this is a lot to cover, large sections of it can be covered using just a single role play.

Related posts:

1. Management Training - Dealing With Appraisals
2. What To Aim For With Sales Training
3. Dealing With Conflict - How Can You Affect The Other Person?

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