Jul
25
Using role play is an accepted and very useful form of staff training, for all levels, from the simplest of employee workshops, to three day management training courses. The most important thing is to make sure that all role play scenarios are relevant to the current are of training. The people who are involved in the role plays must relate to the scenarios, and feel that they can take what they have learnt from the the role play and put it straight into their own work. There are a great many different possible role plays for any particular area of training, so picking the ones that will help the most can be quite tricky. There are several steps you can take to make sure that choose the most important and relevant scenarios though.
The main step is to research into the people you are organising training for. You need to know what they have to deal with on a daily basis and where any issues may lie. While you can get a lot of this information from their managers, it is important to remember that the managers may not know all of their staff issues, so it is best to find out what scenarios staff have to deal with by watching them at work. The more of a feel you get for the issues that the staff have to deal with, the better the training will be.
You should also pay close attention the feed back from previous training sessions. Obviously if this is anew training session, then there will not be any feed back. However, in all other cases you must ensue that you gain feedback from the people taking part in the role playing exercises, so that you are able to gage how helpful each of the role plays was. When you know what works, you can concentrate on the role plays that are not helping the staff in their training as required.
Don’t be afraid to change role plays if they are not working. If the role play is not working, not only will you not be helping the staff in their training, you will also be putting them off these sort of training exercises and damaging their future training.
Related posts:
- Experiential Training - More Information
- 3 Role Play Tips
- Training Management To Interview Potential New Staff