One of the most difficult things to do when you are working in customer service is learning to not carry over your feelings and frustrations from one Customer Service encounter to the next next one.  It is essential that you do not allow your feelings after having dealt with a difficult client influence how you deal with the next client issue.  You must approach each client with a clean slate, so that any anger or annoyance you had with a previous client does not affect how you conduct yourself with your current client.

This can be very hard to train people to do, as everyone reacts to client difficulties in different ways.  However, it is important to make sure that everyone understands that you cannot take out your frustrations or anger at one client on another client.  It is not fair to either the client or the company, and will only cause more issues for the staff member involved.  They need to understand that their feelings may make then do these things without meaning to.  How the staff members feel will influence how they react to clients, and if they do not realise this, then they will be unable to make sure that they aren’t acting inappropriately.

Related posts:

1. Making Sure Customer Service Do The Basics Right
2. A Trifecta Of Customer Service Training Topics
3. Customer Service Training - Current Customers

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