There is no trick or secret to solving a clients problems and issues, no magic word that will make them happy. However, there are a few things that you should pay attention to so you try and help the customer as much as possible.

Listen - All too often people do not listen to their clients. You need to pay attention and find out what their problems are, not what you think there problems are or should be.
Inform - It is important that you tell the customer what is happening. Often, even if you don’t have an immediate solution, as long as you have explained the issue and how you are planning on resolving it, they will end the conversation happy.
Build - You need to build a relationship with the client. The better the relationship is the more lenient they are when things do go wrong. It also leaves them more inclined to be receptive to both up and cross selling.

Often all a customer wants is for someone to listen to their complaints and problems and then try and help solve them. Sometimes the issues are imagined, other times they are real. However, these are the people who pay your company money, so they must all be treated with the same high level of respect.

Related posts:

1. Customer Service Training - Current Customers
2. Customer Service Training And Clients
3. Making Sure Customer Service Do The Basics Right

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