Delegation is a very important part of time management for managers.  They cannot do all the work that they would usually do as their job, plus all the work required in their role as manager of other people.  This means that they are going to have to delegate out parts of their workload.  Rather than [...]

Telesales is a very difficult skill to do well. Here are a few brief suggestions to help sales staff to improve their telesales skills.
Use the same words that you would use if you were talking to a friend. There is no need to start using different words just because you are on a [...]

There are quite a few skills that any manager needs to have.  Here are 4 that are essential skills that any good manager should have.
Technical Skills
It is important that you are able to understand if not do the jobs of the people you are managing.  How can you know if you team are doing their [...]

All managers have to spend time dealing with conflict.  For any conflict, there are three questions that all managers should ask themselves before trying to solve the issue.
Who is involved in the conflict?
Is it a couple of individuals, or a whole team infighting.  Is it a rivalry between teams or even departments?  It is essential [...]

We have talked about team building and how to approach improving the strengths of a team, but something that has not yet been discussed is what a team should and shouldn’t provide.

A team should help to improve confidence throughout the whole team.
Members of a team should provide support to each other.
A team should help its [...]

No matter the sales person, at some point in their career they will most likely be involved with telesales.  The problem with telesales is that there are a lot of people doing it, so how can people differentiate themselves from every other sales call?
One possible answer for this is to help the sales people to [...]

Interpersonal skills are a funny thing.  You don’t notice the people who have good interpersonal skills, but the ones who are poor at them are very noticeable.  The better that people are at interacting with other people, the better they will be at their jobs.  there are very few jobs that require no interaction with [...]

Being able to influence people is an important skill that we have talked about before.  However, it is important that people are trained in how to influence people, and that they understand the difference between influencing people and manipulating them.  Someone who is good at influencing people can get them to go in a direction [...]

There are a lot of different roles within a company that require the giving of presentations.  However, there are different types of presentations that can be given, depending on the audience.  One of the more difficult presentations to give is the sales pitch.  This requires several skills that normal presentations do not really require, and [...]

No matter how good a sales team is, every now and then it is important to remind them of the basics of sales – sometimes if sales teams are successful, they can neglect the basics, losing out on potential easy sales.  A sales refresher course should cover:

Why do customers buy?
What are your sales [...]

keep looking »