Customer Service is the Key to Survival
It’s a tough time for businesses in the UK, and all over the world, and a good deal of focus is being placed by many on battening down the hatches by cutting costs and cutting spending across the board.
However, those businesses that are going to emerge from this economic crisis with strength and market share are those that are placing their focus on excellence in customer service.
It’s time to look at your overall customer service offering and seeing what you can do to improve it. Here are some important considerations you might want to take on board:
Long Term Thinking
It might be difficult, but don’t stop looking ahead to see what product service mix will met your clients needs for tomorrow, next month and next year.
In your cost cutting mode, beware of steps you take in cutting areas that will affect your customer service experience. Be brave and invest; invest in the personal development of your sales and customer service team with training and brain-storming activities.
Look at the quality of produce, your service delivery and the customer satisfaction it generates. Only if you can measure it qualitatively and/or quantitatively will you be able to truly know where you can take steps for improvement.
History is littered with instances of companies that have triumphed over adversity in tough economic times to emerge as leaders in their field. When inefficient and inefficient companies fall by the wayside, your focus on customer service might put in a stronger position than ever.