It may not be everyone’s favourite daily paper, but with a huge readership, the tabloid’s comments can’t be ignored. This is particularly the case when it comes to their announcement of their ‘Wooden Spoon Award’ for businesses with poor customer service.
BT are at the top of the list when it comes to criticism over [...]

In 2001, the Learning and Skills Council (LSC) was formed as a non-departmental public body to be responsible for the funding and planning of adult (post 16) education in England. In March last year (2008), it was announced that it was to be closed.
However, since there has been much research and calls from businesses leaders [...]

In 2004 the government commissioned the life peer, Sandy Leitch, to review the UK’s skills needs in the long term. When it was completed in December 2006 it made for interesting reading. The overall conclusion was that in order for the UK to be on a par with world leaders by 2020, the skills, training [...]

Businesses (and management training courses) are beginning to focus more on core principles to reach goals, and not on a rigid set of procedures and dictums. This is enabling key staff to chart a straighter course for navigating their companies through the choppy waters of the economic slowdown.
In a previous article, we look at the [...]

Any successful manager will tell you the importance of investing in your employees to get a good return. As such many enrol in management training courses to learn about motivational techniques and systems that will improve the size and quality of output from their staff.
One topic likely to be on the syllabus of a good [...]

If you’ve given a lot of thought to the issues raised in previous articles on establishing a new concept, then you’re off to a good start. However, it’s the tendency of the entrepreneur or maverick innovative manager to try and come up with all the answers themselves.
Management training courses often preach the ‘modelling’ rule of [...]

So you have a fantastic idea for a new product or service that will take your company into a new phase of prosperity, or secure your financial future. As an entrepreneur, how do you put it all together? That’s the question we’ve been answering in our series of articles on establishing a new concept.
Some may [...]

This is the third in a series of articles on the subject (see ‘Steps to a establishing a new concept – Parts 1 & 2’). We’ve already looked at the need to have the product or service must be clearly defined, and we’ve considered the importance that the customer and the benefits to the customer [...]

In a previous article (see Learning and Consciousness – a quick overview) we explored how the work of cognitive psychologist George Miller has shaped education in highlighting the way that the conscious and unconscious mind affects out ability and effectiveness to learn.
Having even a simple awareness of these processes can greatly improve your personal development [...]

As we discussed in a previous article (See Steps to a establishing a new concept – Part 1), many business hungry entrepreneurs are not afraid to invest in their personal development to bring them success.
They may have a marvellous product or idea in principle but lack the skills and knowledge to bring it to market. [...]

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