When speaking to a client, or indeed another member of staff, the things that you do are just as if not more important than what you are actually saying. Body language conveys an awful lot, and can even change the meaning of what you are saying.

Once people realise how their body language can affect communication, they can then begin to make changes to their body language to help support what they are trying to say. There are three main areas that body language can be split into:

Things You Cannot Change - Age, race, sex, height etc

Things You can Change With Difficulty - Weight, accent, dress, hair etc.

Things You Can Change Easily - Eye contact, tone of voice, hand gestures etc.

Obviously only some of these areas can be worked on and changed. The ones that have the most dramatic effect are the things that you can change easiest - for example, making sure that you make eye contact with people can help to get you point across and make it so that there is less chance of a misunderstanding. The more you realise how your body language affects your communication with other people, the more you will be able to influence conversations with more than just words.

Related posts:

1. Body Language – Voice Tonality
2. Watch the Body Language
3. Body Language and Sales

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