Archive for December, 2008

First Steps for Good Interviewing

Wednesday, December 31st, 2008

Management training courses often offer modules on recruitment. Poor selection can be a very costly experience both in time and money. Therefore when interviewing for a prospective employee it’s important to remember these basic pointers early on:

Make sure you make them feel welcome
Every applicant is going to be acting to some degree or another. They’re playing the role they think you are looking for. If you make them feel at ease early on, you’re much more likely to see the real character beneath the façade, whether you like it or not.

Give them an overview of the job
Spend a few minutes early on giving them a bit of information about the company (you don’t need to sell it to them, just be informative) and then summarise the position you are recruiting for, including key responsibilities and information as to how it fits in to the bigger picture of the company.

Ask open questions
If you ask open questions such as ‘what can you do for us?’, ‘what brings you here?’ ‘how would you describe yourself?’, you are likely to get a much more detailed, personal and varied response. If you ask leading questions, or even worse, closed questions you’ll be left not truly knowing enough about the candidate after the interview.

The Christmas De-Motivators

Tuesday, December 30th, 2008

It’s a funny time of year for businesses when it comes to handling their staff festivities. Everyone knows in theory that morale boosting and motivation are important in getting the best out of their employees; it’s a topic that comes up regularly on many management training courses.

However, most companies still totally get it wrong and think that a ‘Secret Santa’ and a ‘Christmas Do’ is all you should have to do to show your employees you’re making an effort, and even then it backfires.

The Secret Santa Sadness:
A manager draws someone out of the hat, and has a nominal sum to spend. Most often, they pop out to the nearest shop and get something daft with little thought or attention given or they buy the obligatory scarf or pair of gloves. Too often it’s taken too seriously, or just an irrelevant waste of time.

Christmas Party Politics:
A Christmas party can immediately show the cultural divides in a company. Often some sections of the workforce don’t bother to turn up, not feeling welcome by senior management. The senior management don’t consider why they don’t want to be there and just assume they are being awkward or ungrateful.

Management need to realise that a token gift or some free booze doesn’t go far enough in helping their employees feel like a valuable members of the organisation.

Management Spotlight: Seth Godin

Monday, December 29th, 2008

In internet terms, Seth Godin is regarded by many as a marketing guru. Author of numerous successful books on the subject, he also claims to have the most popular marketing blog on the web; and is the founder of Squidoo, a blooming recommendation website.

His forward thinking ideas on ‘permission marketing’ have led him to become a popular speaker and he holds regular high profile seminars, communicating with internet giants such as Google. He also coined the term ‘IdeaVirus’; where a great product or service infects potential customers and is spread by ‘sneezers’.

His latest book ‘Tribes’ is already a bestseller and follows other successful publications such as ‘Meatball Sundae’, ‘Purple Cow’ and ‘The Big Red Fez’ which started out life as an e-book – the number one e-book worldwide on Amazon for a year until it was published in paper form.

In 1998 Yahoo! bought the interactive direct marketing company Yoyodyne which Godin founded. He was VP for Direct Marketing at Yahoo! for a time before branching out on his own.

However, he’s not just an internet marketing innovative thinker, he’s done his management training course too; Godin has an MBA from Stanford University. Business week labelled him “Ultimate Entrepreneur for the Information Age”.

Management Spotlight: Rosabeth Moss Kanter

Sunday, December 28th, 2008

When MBA students or management professionals undertake management training courses, a subject which is always high on the priority list is ‘change management’. And when it comes to change management its worth looking at the work of Rosabeth Moss Kanter.

Kanter is a professor at Harvard Business School and is widely recognised as one of the most powerful and important women in America. She is the author of several books, including ‘When Giants Learn to Dance’, ‘Change Masters and Confidence’: ‘How Winning Streaks and Losing Streaks Begin and End’.

Professor Kanter has used her ideas to formulate a ‘change toolkit,’ a tool based on the internet. The change toolkit helps people and organisations lead change, and diagnose issues affect its progress.

As she tells ‘Thinkers 50’ in an interview:
“I want to create web-based versions to empower people to make change more effective. I want to give these skills to everyone so that change management, essential to leadership, becomes more widely understood and practiced.
The content consists of 150 inter-linked ‘tools’ (explanations and descriptions, action guides, frameworks, diagnostic tests, etc.) based on my work. It is about putting my theories into action. I believe this is a way to empower people – by giving them the tools to take initiative, to lead and gain confidence in their ability to innovate and then to develop still more leaders.”

Management Spotlight: Stephen Covey

Saturday, December 27th, 2008

Modern day management gurus don’t come much bigger than Stephen R Covey, who has an MBA from Harvard University. He is a best selling author of management must have books including ‘First Things First, Principle-Centered Leadership’ and ‘The Seven Habits of Highly Effective People’, the latter having sold several million copies worldwide and was on the New York Times bestseller list for nearly five years.

Any managers looking to work on some soft skills training and personal development would benefit from Covey’s philosophy that behaviour and its consequence stem from an individuals values and principles. His approach is simple, accessible, and ultimately practical and rooted in common sense.

• Habit 1: Be Proactive: Principles of Personal Choice
• Habit 2: Begin with the End in Mind: Principles of Personal Vision
• Habit 3: Put First Things First: Principles of Integrity & Execution
• Habit 4: Think Win/Win: Principles of Mutual Benefit
• Habit 5: Seek First to Understand, Then to be Understood: Principles of Mutual Understanding
• Habit 6: Synergize: Principles of Creative Cooperation
• Habit 7: Sharpen the Saw: Principles of Balanced Self-Renewal
(Source: Wikipedia)

In 2004 he published his sequel to The Seven Habits; ‘The 8th Habit: From Effectiveness to Greatness.

Don’t Bother Having Meetings

Friday, December 26th, 2008

It seems to some that much of management’s time is spent in meetings. Meeting for this and that seems to be a popular management activity. Organisations tend to perceive management meetings as vital for everyone to get together and talk. But how much productivity occurs during and as a result of these meetings? Some regard meetings as a waste of valuable time and that they do very little for the personal development of the individual or the company.

Meetings lack focus:
People flutter around from topic to topic. People’s personal and political agendas come into play, and everybody wants their ‘air time’. A meeting quickly descends into a melting pot of comments, ideas and opinions, with little consideration to overall strategy and goals.

People may as well not turn up:
Most attendees to meetings are completely unprepared for them: they’ve not bothered to read the agenda (if there is one); they don’t have the information with them they need; and they’ve only scribbled some notes whilst watching TV, which will form the basis of their mini-presentation they’ve had weeks to think about.

Meetings are just a waste of time:
Think about your last couple of meetings. How much time was actually spent discussing and acting on valuable information and reaching useful decisions? – Less than 50% typically. If those hundreds of man hours a year were used to work on key goals and objectives, how much more money would your company make?

Rewarding your Employees

Thursday, December 25th, 2008

Employee motivation is a hot topic on many management training courses today. The skills and attributes that have led individuals to climb up the corporate ladder, are not necessarily the same skills and attributes needed to get the best out of their teams.

Some managers are afraid of actually rewarding their subordinates, rather than just not knowing how to go about it. All too often one their biggest psychological obstacles are that they worry that it has to involve money, which senior management might disapprove of.

However, much research has been undertaken which suggests that in order for individuals to feel rewarded by their employees; they don’t necessarily have to receive a financial benefit. Here are some examples of ways in which you can reward your employees without giving them a pay rise:

• One to One verbal thanks. It’s amazing how far a sincere word of thanks or expression of gratitude can go in motivating people.

• Written thanks. Give some praise and positivity on paper – people value what is written, it feels real, and makes it formally genuine. (NB: e-mail doesn’t count!)

• Group thanks. Give praise in front of other colleagues or public. This is guaranteed to have a strong and long lasting motivational impact.

Feel Good with a Good Meeting

Wednesday, December 24th, 2008

We live in an informational and technological age. Teenagers are growing up texting, instant messaging and VOIP chatting with their siblings in the next room. We don’t go to book shops anymore, we shop at Amazon, and even that’s getting old hat. If it’s not blogged or Facebook’ed, nobody knows what’s going on in the terribly important minutiae of our lives. People do not interact with each other face to face anymore.

Thank the stars for the good old fashioned meeting - real people, meeting in a real place and discussing real things. Sure, the internet has revolutionised our lives; sure, it’s given us opportunities to share valuable data and keep in touch with each other; but it’s not a panacea.

Many of us will remember the hype about video conferencing and how it was going to revolutionise the way we do business. It was no longer going to be necessary to travel long distances and lose valuable time out of your schedule to meet in the same office.
Well in video conferencing terms the picture quality and camera technology is improving, the bandwidth is better than ever, the audio capability is sharp as a pin.

But still colleagues and potential business partners travel all across the country and across the globe to meet and greet. They press the flesh, they look into each others eyes and they get a sense of character. The old sales training course adage is that ‘people buy from people’. In meetings, people meet with people; it’s what makes us human.

3 Reasons why Meetings are Beneficial

Tuesday, December 23rd, 2008

Sure, everyone’s had their good and bad experiences when it comes to meetings; some have been transformational, good/bad/indifferent or just downright boring. Thousand of people hours are spent every year in conference rooms and offices when colleagues sit down together and chew the fat. Yes, they can be inefficient, yes they can be time consuming, but there are some good reasons why the old-fashioned meeting can be a beneficial:

Meetings are morale boosters:
If people are actively involved and informed through the use of a good meeting, they feel personally invested into their organisation. This helps them understand what they are doing, where they are going, what they are trying to achieve and understand what part they play in the process. It helps with their personal development.

Meetings help people be empowered:
If a manager or their subordinate is given an opportunity to play a key role in a meeting in front of their peers and/or superiors, then they are empowered by the ability to have their voice, opinion and expertise heard. Giving people the authority to call a meeting is a method of empowerment in itself.

Meetings can develop growth:
Meetings are an ideal learning opportunity for individuals to share their experiences and expertise with others. This means that everybody becomes informed and educated; and are better able to come up with solutions and innovative ideas to develop individual and organisational growth.

Work / Life Balance

Monday, December 22nd, 2008

Any successful manager, entrepreneur or business person works hard. Workers in Great Britain put in an average of 1652 hours per year, compared to 1309 hours in The Netherlands, but less than the average of 1777 hours by workers in the United States (Source: OECD).

And it’s no wonder these figures are growing; as the thirst for a good standard of living and economic growth in difficult times increases, employees are putting more and more time into their work.

But where does that leave us in terms of our personal development outside of our employment? Having a suitable work / life balance ethic is not only healthy for the individual, but for their organisation and society a whole.

Some managers mistakenly presume that an employee that arrives for their contractual start time, and leaves promptly in the early evening are not as committed as those that come in to the office at the crack of dawn, and leave well into the dark night.

It’s important to look at the employee’s contribution to the organisation whilst they are working and consider that perhaps their personal/familial commitments or even personal preference in limiting their additional time in the office is to be respected. Employees should be challenged and judged by their results, not just their effort.